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Systems Maintenance Services (SMS)

 
    Since 1981, SMS has delivered superior Independent Maintenance Services to users of Hewlett-Packard , Sun Microsystems, Dell, IBM and Hewlett Packard Classic Digital systems.

     
Quick Response Times with Comprehensive Service Offerings

SMS employs local Field Engineers, stocks local Spares, and has a Service Center near you. Economical support plans are designed to meet your needs. Service call windows can vary from 7x24x365 2-hour response to Monday-Friday 8am-5pm next day coverage. You determine what each system and/or location needs.

Call Tracking and Call Escalation

SMS's AutoLog is a customer centric System that logs, assigns, monitors and reports all calls. It provides complete logistic trails for each service incident. Your local SMS Field Engineer is supported by the SMS Customer Support Group who constantly monitors your situation. SMS Management is engaged when the time to repair exceeds your SLA. Senior level action is invoked to preclude extended interruptions. Customized escalation plans are often built into your agreement to meet your needs.

Diagnostics

SMS deploys a suite of on-line diagnostic tools and utilities, which are used by SMS Field Engineers to analyze and interpret system errors, crash files and configuration settings. Off-line diagnostics are used to isolate the cause of hard system faults. Both levels of diagnostics can be configured for remote access by SMS Field Engineering teams.

HotSpares™

HotSpares™ is our method for getting you working parts in the event of a fault. We replicate your hardware in our "live system" laboratories at our Service Centers. Each Service Center reflects the hardware and software environments of our local clients.

Fix-IT-Firstsm

Administrative flexibility and professional contract management makes SMS easy to work with. Our Fix-IT-First service policy for major accounts expedites non-standard emergency work and avoids the "nickel and dime" charges that some vendors apply.

Single Source Maintenance

SMS will act as the single point of contact for fault resolution and construct our contracts to use Manufacturer maintenance when it gives our customers "Best Value".

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